Lingxia Privacy Policy and Terms of Service

1. Definitions

“Lingxia” refers to Shangyazhidu (Beijing) Trading Co., Ltd. and its affiliates. “Lingxia Software” or the “Platform” refers to the applications and services developed and operated by us, with a focus on life communication, traditional culture, I Ching-related content, and psychologically inspirational content.

“Laws and regulations” under this Agreement include the laws, administrative regulations, departmental rules, and other normative requirements currently in force in the People’s Republic of China and applicable to the Platform.

2. Important Notices

• The Platform does not provide services to children under the age of fourteen.
• After completing registration, you may sign in with your registered account and use the Platform services. Account cancellation takes effect immediately once completed.
• We may update this Agreement due to changes in law, policy, regulatory requirements, or operational needs, and we will provide notice through in-app notices, announcements, or similar means.
• If you enter into a separate agreement with the Platform for a specific matter and that agreement conflicts with this Agreement, the separate agreement shall prevail.

1. Download, Installation, Uninstallation, and Updates

• Please download and install the software from official app stores or channels authorized by us. We do not guarantee the security, stability, or availability of software obtained from unauthorized channels.
• You are responsible for all data traffic, network communication charges, and terminal service fees incurred when downloading and using the software.
• Please choose a software version compatible with your device and operating system and complete installation as instructed. Any losses caused by version mismatch, device limitations, or improper operation shall be borne by you.
• You may uninstall the software at any time, but uninstallation does not constitute account cancellation. If you need to cancel your account, please follow the procedures published by the Platform.
• To ensure security and service quality, we may update the software. Older versions may cease to be supported in certain circumstances, and you should upgrade promptly.

2. Software License

We grant you a personal, non-transferable, non-exclusive license to install, run, and use the software on a single device for non-commercial purposes only.

Except for the rights expressly granted under this Agreement, all rights related to the software remain vested in us. Without prior written permission, you may not copy, rent out, sell, sublicense, reverse engineer, decompile, or otherwise attempt to obtain the source code or underlying logic of the software.

You understand and agree that, subject to applicable law, we may use the software in commercial promotion or third-party cooperation scenarios and process personal information in accordance with the Privacy Policy. You may also refuse or disable relevant promotional information through the methods provided by the Platform.

1. Account Registration

Before using Lingxia services, you must complete account registration and provide true, accurate, and complete information as required. According to applicable laws or platform rules, you may also be required to complete real-name verification, identity verification, or other necessary checks.

A natural person, legal entity, or unincorporated organization may generally register only one account. You may not impersonate another person, forge information, or register accounts in bulk through improper means. For abnormal, false, or unlawful registrations, we may refuse activation, restrict use, or directly cancel the account.

2. Account Use

Ownership of Lingxia accounts belongs to us, and you only have the contractual right to use the account. The right to use an account belongs only to the initial registrant and may not be gifted, lent, leased, transferred, or sold without permission.

We may reasonably adjust available account functions, data retention periods, and storage space according to business needs. You are advised to back up important content regularly. When you voluntarily cancel your account or the service relationship is terminated, we will delete or anonymize your relevant information within a reasonable time unless otherwise required by law.

3. Account Security

• We may monitor login behavior, device information, and risk status, and we may impose restrictions on abnormal logins, abnormal registrations, or suspected account theft.
• You must properly safeguard your account, password, verification codes, and device information, and you are responsible for activities carried out under your account. If you detect any abnormality, please notify the Platform promptly.
• Where necessary, we may require you to complete security measures such as login verification, account appeal procedures, identity verification, password reset, or temporary suspension.
• We may recycle or clear accounts that have not been used for a long period in accordance with platform rules.

1. Interpretation Credits

• The Platform provides recharge and related usage services. You may purchase interpretation credits according to your actual needs and use them in designated platform services.
• Interpretation credits are not legal tender or any other monetary asset. They are non-withdrawable, non-transferable across accounts, and non-giftable, and may only be consumed on the Platform according to applicable rules.
• Recharge prices, payment methods, and display rules are subject to the real-time information shown on the recharge page. Any extra fees charged by third-party payment channels shall be borne by you.
• You must ensure that your payment account, payment information, and recharge details are lawful and valid. Losses caused by entering the wrong account, confirming the wrong amount, password leakage, or reasons not attributable to the Platform shall be borne by you.
• Once a recharge is completed, the related credits normally cannot be revoked. If a system anomaly causes a display error, you may contact customer service for verification and handling.
• Minors must obtain consent from their legal guardians before purchasing value-added services.

2. Promotional Activities and Preferential Policies

The Platform may launch themed activities, preferential policies, reward plans, or limited-time rules from time to time. Participation thresholds, scope of application, period of use, and redemption methods shall be subject to the activity page, in-platform announcements, or supplementary rules.

1. Intellectual Property

• All rights in and to the software and all related programs, page designs, functional structures, text, images, audio, video, report content, brand identifiers, and similar materials belong to us or the relevant rights holders.
• Without permission, you may not copy, adapt, compile, disseminate, make available over information networks, commercially exploit, reverse engineer, or otherwise infringe platform content.
• The rights to content you publish, upload, or transmit on the Platform belong to you or the original rights holder. However, you must ensure that such content is lawful and compliant and does not infringe the lawful rights of any third party.
• To the extent permitted by law, you agree to grant us and our affiliates the necessary rights to use content you publicly publish in reasonable scenarios such as platform operation, content display, and product promotion. Where privacy or non-public content is involved, we will obtain separate authorization or consent in accordance with law.

2. Confidentiality

With respect to the Platform’s operational, technical, commercial, user-related, or other non-public information that you become aware of in the course of performing this Agreement, you shall keep such information confidential unless otherwise required by law or approved in writing by the Platform. This confidentiality obligation shall survive termination of this Agreement.

3. Personal Information Protection

When you use the Platform services, we may collect and process your relevant personal information in accordance with law, and we will protect the security of your personal information in line with applicable laws and regulations and the Privacy Policy.

1. Commitment to Legality

Your conduct, input content, disseminated content, and the resulting outcomes when using Lingxia services must comply with the laws and regulations of the People’s Republic of China, public order and good morals, and platform rules, and must not infringe the lawful rights and interests of any third party.

2. Platform Governance Rules

We are committed to maintaining a healthy, rational, authentic, and orderly platform environment. We may review, manage, and handle platform content and user behavior in accordance with community rules, governance standards, and regulatory requirements.

3. Rules for Using Generative AI Services

• You may not input, induce the generation of, or disseminate unlawful or harmful content, including content that violates laws and regulations, endangers national security, disrupts social order, infringes lawful rights of others, promotes vulgarity or violence, gambling or pornography, discrimination or hatred, or feudal superstition.
• You may not bypass platform security restrictions, attack platform products, or interfere with normal system operation through garbled characters, malicious code, automated programs, or similar means.
• You may not remove, conceal, or tamper with AI-generated identifiers lawfully added by the Platform.
• You may not scrape, extract in bulk, reverse-train on, reproduce, reconstruct, or use the Lingxia large model or its outputs to develop competing models, services, or products.
• You may not unlawfully access, interfere with, damage, or otherwise compromise the Platform’s services, servers, interfaces, network security measures, or other infrastructure.

4. Complaints and Reports

If you discover non-compliant information, infringement, or other abnormal issues on the Platform, you may submit a complaint, report, or feedback through Lingxia - Me - Customer Service Feedback. We will verify and handle it as soon as reasonably possible. If supporting materials are needed, please cooperate by providing them.

If you are under eighteen years old, please read and understand this Agreement with your legal guardian and use the service only after obtaining your guardian’s consent.

Under applicable laws and regulations, the Platform is not suitable for children under the age of fourteen. If system identification or any other means confirms that you are not an eligible user, we may refuse or terminate the provision of services to you and process relevant personal information in accordance with law.

Guardians shall assume statutory guardianship responsibilities for the conduct of minors using the Platform. If a guardian discovers that a minor has used the Platform without consent, the guardian may contact us through customer service channels for handling.

1. Force Majeure

If service interruption, delay, or data anomalies result from force majeure, network failure, system malfunction, governmental action, computer viruses, communication interruption, natural disaster, or any other cause that is unforeseeable, unavoidable, and insurmountable, we will make reasonable efforts to repair the issue within a reasonable scope, but we shall not be liable for resulting losses to the extent permitted by law.

2. Other Limitations of Liability

• Maintenance, upgrades, optimization, switching, or adjustments carried out by the Platform to maintain services may cause short service interruptions. We shall not bear related liability within a reasonable scope.
• Any disputes between you and other users or third parties arising from use of the Platform shall be handled by the parties themselves. If such disputes affect platform security or normal operation, we may take necessary measures.
• Where information, content, links, or services posted by other users or provided by third parties on the Platform are defective, misleading, unlawful, or infringing, the responsible party shall bear liability on its own.
• Any analysis, suggestion, generated content, interpretation result, or AI output provided by the Platform is for reference only and does not constitute any commitment, guarantee, or professional advice. You should make independent judgments based on your own circumstances and bear the consequences accordingly.
• Generative AI services may contain hallucinations, errors, omissions, or incomplete information. We do not guarantee their accuracy, completeness, or fitness for any particular purpose.

If you violate this Agreement, platform rules, or applicable laws and regulations, we may, depending on the circumstances, take measures such as notice, warning, content deletion, feature restriction, account suspension, or account cancellation. We may also retain relevant records, report to competent authorities, or pursue liability in accordance with law.

If your unlawful or non-compliant conduct causes the Platform to suffer complaints, penalties, claims, or other losses, you shall bear full responsibility and compensate the Platform for all resulting damages.

You may contact us through the Platform’s official customer service channels or official email address.

Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly consultation. If consultation fails, the dispute shall be submitted to the Beijing Arbitration Commission and arbitrated in accordance with its then-effective arbitration rules.